Outage in Exact System
Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices return status “Error”.
Resolved MinorIncident Report
As of the 23th of March sent Peppol invoices can return the status “Error” in the overview “electronic invoicing service”. These invoices are not sent to the debtor. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 04/01/2026 01:19PM
A change in the software has been made. When no E-invoicing type identifier is defined for a debtor, the software will now default to the identifier 0208. This change is included in Globe+ release 506SP5 and 505SP12. For Exact Globe Next the change is available in release 424SP46 downloaded after the 1st of April 11:00 hours CET. Our apologies for the inconvenience.
IDENTIFIED
20 days ago - at 03/27/2026 09:13AM
The issue has been identified and a fix is being implemented. Current workaround is to set a "E-invoicing type identifier" and a "E-invoicing identifier" in the debtor maintenance. After setting this identifier new invoices will be processed correctly. Our apologies for the inconvenience.
INVESTIGATING
23 days ago - at 03/24/2026 02:38PM
As of the 23th of March sent Peppol invoices can return the status “Error” in the overview “electronic invoicing service”. These invoices are not sent to the debtor. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
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