Outage in ExamSoft

Score Discrepancies in Legacy Portal

Resolved Major
March 12, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating reports of score discrepancies within the Legacy portal. We understand that this may impact your ability to provide accurate scoring, and we apologize for the inconvenience. Our team is actively working to identify the cause and restore normal service as soon as possible.
Components affected
ExamSoft Legacy Portal Reporting ExamSoft Legacy Portal (examsoft.com/institutionid)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/12/2025 06:58PM

This issue should now be resolved and no longer occurring going forward. Please re-trigger scoring on any previously reported exams.

IDENTIFIED about 2 months ago - at 03/12/2025 04:58PM

The issue has been identified. We are working to resolve the problem and return normal functions to the portal.

INVESTIGATING about 2 months ago - at 03/12/2025 04:40PM

We are currently investigating reports of score discrepancies within the Legacy portal. We understand that this may impact your ability to provide accurate scoring, and we apologize for the inconvenience. Our team is actively working to identify the cause and restore normal service as soon as possible.

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