Outage in ExamSoft

Score Discrepancies in Enterprise

Resolved Minor

July 15, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

Thanks for calling ExamSoft. We’re currently investigating reports of missing scores within our Enterprise portal. We understand this may be affecting your ability to release scores, and we sincerely apologize for the disruption. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. For ongoing updates, please refer to our status page at: status.examsoft.com. Thank you for your patience and understanding.

Components affected

ExamSoft Enterprise Portal (ui.examsoft.io) ExamSoft Enterprise Portal (New Portal) Reporting ExamSoft Examplify Services

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/15/2025 07:36PM

This incident has been resolved.

MONITORING 10 months ago - at 07/15/2025 04:47PM

We’ve verified that scores are now processing correctly.
Our team will continue to actively monitor the system to ensure everything is functioning as expected.

Thank you for your patience while we worked to resolve this.

INVESTIGATING 10 months ago - at 07/15/2025 04:46PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 07/15/2025 03:47PM

Thanks for calling ExamSoft.

We’re currently investigating reports of missing scores within our Enterprise portal. We understand this may be affecting your ability to release scores, and we sincerely apologize for the disruption. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. For ongoing updates, please refer to our status page at: status.examsoft.com.

Thank you for your patience and understanding.

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