Outage in ExamSoft

LMS and Answer File Upload Issues

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Due to an unexpected third party intermittent service degradation, you may encounter some issues accessing our services via an integration, such as syncing or pushing grades, you may also encounter some issues uploading answer files. The third party have applied an initial fix, and are monitoring the results. You may experience some latency whilst trying to re-access the service, but it is recommended that you try again if you encounter an error. We regret any inconvenience this may cause. Thank you for your patience whilst we work to bring the service back to optimum health.

Components affected

ExamSoft Legacy Portal (examsoft.com/institutionid) ExamSoft Enterprise Portal (ui.examsoft.io) ExamSoft Examplify Services

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/20/2025 10:48AM

We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident. If you continue to have issues, please contact our support team.

MONITORING 3 months ago - at 10/20/2025 10:05AM

Due to an unexpected third party intermittent service degradation, you may encounter some issues accessing our services via an integration, such as syncing or pushing grades, you may also encounter some issues uploading answer files.

The third party have applied an initial fix, and are monitoring the results. You may experience some latency whilst trying to re-access the service, but it is recommended that you try again if you encounter an error.

We regret any inconvenience this may cause.

Thank you for your patience whilst we work to bring the service back to optimum health.

Latest ExamSoft outages

Legacy Login & Examplify Upload Issues - about 1 month ago

Upload Issue Examplify - about 1 month ago

Legacy Gateway & Upload errors Examplify - about 2 months ago

Legacy Loading and Delay Issues - about 2 months ago

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