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Outage in ExamSoft

Legacy Portal Loading Issue

Resolved Major
December 04, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
Components affected
ExamSoft Legacy Portal (examsoft.com/institutionid) ExamSoft Legacy Portal Reporting

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/04/2025 07:02PM

The indecent has been resolved and services have returned to normal.

MONITORING about 2 months ago - at 12/04/2025 06:33PM

Performance is returning to normal, Legacy portal users should be able to now log in and navigate the portal. We will continue to monitor.

IDENTIFIED about 2 months ago - at 12/04/2025 06:31PM

The cause of the issue has been identified and we are implementing a resolution.

INVESTIGATING about 2 months ago - at 12/04/2025 05:59PM

We are continuing to investigate the reports of Legacy portal issues. Currently, Users are reporting the ability to log in but slowness loading pages.

INVESTIGATING about 2 months ago - at 12/04/2025 04:52PM

We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

Latest ExamSoft outages

Legacy Login & Examplify Upload Issues - about 1 month ago
Upload Issue Examplify - about 1 month ago
Login Issues for Legacy Portal - about 1 month ago
Legacy Gateway & Upload errors Examplify - about 2 months ago
Legacy Loading and Delay Issues - about 2 months ago

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