Outage in ExamSoft

Examplify Monitored Exams Unable to be Reviewed

Minor

March 19, 2026 - Started about 17 hours ago
Official incident page

Incident Report

We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible. Any videos submitted have been stored and will be reprocessed once we have resolved this issue. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

Components affected

ExamSoft Legacy Portal (examsoft.com/institutionid) ExamSoft Enterprise Portal (ui.examsoft.io) ExamSoft Examplify Services ExamSoft Examplify for iPad Services

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Latest Updates ( sorted recent to last )

MONITORING about 11 hours ago - at 03/19/2026 10:58PM

We have restored normal service for Examplify exams with monitoring enabled. Any new Examplify exams with monitoring enabled are now processing as expected. We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed.

Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.

INVESTIGATING about 17 hours ago - at 03/19/2026 04:18PM

We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible.

Any videos submitted have been stored and will be reprocessed once we have resolved this issue.

Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

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