Outage in ExamSoft
Examplify Monitored Exams Unable to be Reviewed
Resolved MinorIncident Report
Summary AI Generated
ExamSoft experienced a 147.7-hour outage where Examplify monitored exams could not be reviewed by either AI or human reviewers, affecting both Legacy and Enterprise portals as well as Examplify services. The service was restored on March 19th with new monitored exams processing normally, while previously submitted videos that were safely stored during the outage were reprocessed. The incident was fully resolved on March 25th after all backlogged videos were successfully reprocessed.
We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible.
Any videos submitted have been stored and will be reprocessed once we have resolved this issue.
Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
Components affected
ExamSoft Enterprise Portal (ui.examsoft.io) ExamSoft Examplify Services ExamSoft Examplify for iPad Services ExamSoft Legacy Portal (examsoft.com/institutionid)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 03/25/2026 07:59PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/19/2026 10:58PM
We have restored normal service for Examplify exams with monitoring enabled. Any new Examplify exams with monitoring enabled are now processing as expected. We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed.
Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.
INVESTIGATING
about 1 month ago - at 03/19/2026 04:18PM
We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible.
Any videos submitted have been stored and will be reprocessed once we have resolved this issue.
Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
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