Outage in ExamSoft
Support Hold Times
Resolved MinorIncident Report
Summary AI Generated
ExamSoft experienced higher than usual support wait times due to issues with NYLE exam registrations and payment processing problems that lasted 174 hours. The incident affected the Support queues and Legacy Portal, with users unable to complete payments for applicant registrations. The issue was resolved by implementing a PayPal checkout workaround for payments, and call volumes eventually returned to normal levels.
We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the examsoft-support@turnitin.com email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/06/2026 08:59PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/30/2026 04:44PM
Call volumes have returned to a steady state. We will continue to monitor the NYLE registration and payment issues. For non-urgent needs, please email us at the examsoft-support@turnitin.com email address
IDENTIFIED
about 1 month ago - at 03/30/2026 03:48PM
We are currently experiencing an issue with NYLE registrations. If you are having issues processing a payment for your applicant registration, please utilize the checkout with Paypal option and sign in with your Paypal account. We will provide an update as we obtain more details. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the examsoft-support@turnitin.com email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
INVESTIGATING
about 1 month ago - at 03/30/2026 03:06PM
We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the examsoft-support@turnitin.com email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
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