Outage in ExamSoft
Scheduled Update – SSO Configuration Change
Resolved MinorIncident Report
Summary AI Generated
ExamSoft implemented a scheduled SAML certificate update for their Legacy Portal SSO configuration, affecting a small group of legacy customers who experienced login failures until their Identity Providers were updated with the new certificate. The certificate refresh was completed as planned, but some customers continued to experience authentication issues until their IT teams updated their IdP configurations with the new certificate from the provided metadata URL. The incident was resolved once all affected customers updated their systems with the refreshed SAML certificate.
We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers.
As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed.
Our team is working directly with affected customers to minimize disruption.
Our new certificate will be updated in our metadata located here at that time
https://sso.examsoft.com/sp/metadata.xml
Components affected
ExamSoft Legacy Portal (examsoft.com/institutionid)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 05/11/2026 03:10PM
The Legacy SAML SSO certificate update has been completed.
Customers who have updated their Identity Provider (IdP) configuration with the new certificate should now be able to successfully authenticate via SSO. Institutions that have not yet applied the updated certificate may continue to experience login issues until their configuration is updated.
The updated certificate remains available here:
https://sso.examsoft.com/sp/metadata.xml
Thank you for your patience while we worked through this update.
MONITORING
29 days ago - at 05/06/2026 02:11PM
The Legacy SAML SSO certificate update has been completed.
A small number of customers may experience login issues if their Identity Provider (IdP) has not yet been updated with the new certificate. If users are unable to log in via SSO, please contact your IT team to ensure the correct SAML certificate is configured.
Our team remains available and is working with affected customers as needed.
The updated certificate is available here:
https://sso.examsoft.com/sp/metadata.xml
INVESTIGATING
29 days ago - at 05/05/2026 08:09PM
We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers.
As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed.
Our team is working directly with affected customers to minimize disruption.
Our new certificate will be updated in our metadata located here at that time
https://sso.examsoft.com/sp/metadata.xml
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