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Outage in ExamSoft

Scheduled Update – SSO Configuration Change

Minor
May 05, 2026 - Started 4 days ago
Official incident page

Incident Report

We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers. As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed. Our team is working directly with affected customers to minimize disruption. Our new certificate will be updated in our metadata located here at that time https://sso.examsoft.com/sp/metadata.xml

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Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 05/06/2026 02:11PM

The Legacy SAML SSO certificate update has been completed.

A small number of customers may experience login issues if their Identity Provider (IdP) has not yet been updated with the new certificate. If users are unable to log in via SSO, please contact your IT team to ensure the correct SAML certificate is configured.

Our team remains available and is working with affected customers as needed.

The updated certificate is available here:
https://sso.examsoft.com/sp/metadata.xml

INVESTIGATING 4 days ago - at 05/05/2026 08:09PM

We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers.

As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed.

Our team is working directly with affected customers to minimize disruption.

Our new certificate will be updated in our metadata located here at that time
https://sso.examsoft.com/sp/metadata.xml

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