Unable to provision tenant certificates during onboarding

Certificates are being provisioned and collected. Whilst there is still the occasional small delay in retrieving the certificate, this is well within normal operations.

A fix for this issue has now been tested and deployed to all regions. Certificates should now be provisioned and collected, however there may be a delay between the request and collection. We will continue to monitor the situation.

Engineers have identified the issue and are currently working on a fix. Next update will be given once fix has been tested and approved.

We are currently investigating this issue.

The Sectigo maintenance has now ended, however this has surfaced an issue with retrieving certificates. Engineers are investigating the issue, and we will update at 2100 UTC. Please not this will not affect existing O365, Google workspace or client side only users.

Our certificate provider Sectigo is currently carrying out a datacenter switchover test. This means that until complete, they are unable to provision new certificates. This is expected to last until 2100 02/03. As a result of this, new office 365 tenants attempting to onboard will be unable to complete the mail routing wizard.