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We have confirmed that the issue was resolved yesterday and will now close this alert.
Exclaimer engineers have confirmed that the reported issue has been fixed and the service is returning to normal status.
Engineers continue to monitor the alert to ensure service.
Next Update In: 3 hrs
We are investigating a possible service alert.
Summary of Impact:
We are currently receiving reports of customers not receiving signatures via the Outlook Add-In with the following message visible “Please Check your network connection”
This issue is present across all Outlook client types (desktop, mobile and web)
Our Teams are actively investigating the issue at hand, we appreciate your patience whilst we do so and will update further here.
Next Update In: 3 hrs
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