Undeliverable message when replying to support Tickets

After extended monitoring, we have verified that the changes made to resolve the issue have been implemented with a positive effect, and our support system provider has confirmed that there have not been any new instances of messages failing to deliver since the end of last week.

Exclaimer has implemented a temporary fix to address the issue being seen, which will allow for future messages to be replied to without messages returning an undeliverable message. Messages sent by the support team earlier may still be impacted and return an undeliverable when replied to.

If needed, you can log in to our support portal directly to access your current tickets and respond to the associated Support Engineer using the steps within this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141

Exclaimer Support is continuing to work on issues that are causing some messages sent in response to support tickets to return an undeliverable message. The issue has been escalated to our service provider to investigate further, as initial remedial action hasn't addressed the issue.

Customers can continue to log in to the support portal directly to update tickets and ensure a response is received by our Support Team. Steps on how to login and access your tickets can be found here: https://support.exclaimer.com/hc/en-gb/articles/9389259466141

Exclaimer's Support team is aware of an issue that caused an Undeliverable message to be received when replying to an existing ticket. The problem should no longer be occurring; however, we are still investigating the cause.

You can log in to our support portal directly to access your current tickets and respond to the associated Support Engineer using the steps within this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141