Outage in Exclaimer

Automated certificate renewals are failing

Resolved Minor
March 15, 2025 - Started 21 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue with our SSL certificate provider Sectigo that is affecting issuance of SSL certificates. This is mostly affecting certificate renewals, however it may also affect new sign-ups attempting to setup the server-side product. This is not having any impact on mail flow, and regular product function remains working as normal.
Components affected
Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 03/15/2025 06:51AM

We have had confirmation that Sectigo have resolved the incident, and can conform all services are running as normal.

MONITORING 21 days ago - at 03/15/2025 05:44AM

Certificates are provisioning as normal once again. Failed renewals will be retried by our automated system, and our records show no new sign-ups were affected. We will continue to monitor the situation

IDENTIFIED 21 days ago - at 03/15/2025 05:00AM

We are continuing to work on a fix for this issue.

IDENTIFIED 21 days ago - at 03/15/2025 04:44AM

We have identified an issue with our SSL certificate provider Sectigo that is affecting issuance of SSL certificates. This is mostly affecting certificate renewals, however it may also affect new sign-ups attempting to setup the server-side product.
This is not having any impact on mail flow, and regular product function remains working as normal.

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