Outage in Exclaimer
Messages from Exclaimer Support not being received
Resolved MinorIncident Report
Summary AI Generated
Exclaimer experienced a 22-hour incident where email responses from their support team failed to reach customers with open support tickets. Affected users were unable to receive replies via email, though the support portal remained available as a workaround. The issue was resolved through an internal configuration change, with customers advised to follow up on any unanswered tickets via email or the web portal.
Exclaimer support staff are currently addressing an issue that is affecting the delivery of email responses from our support team.
If you have an ongoing support ticket, you can log in to the support portal to check for any potential updates and reply to the support engineer assigned to your case.
You can access your current tickets and respond to the assigned Support Engineer by following the steps outlined in this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/28/2026 08:35AM
Exclaimer staff have made an internal change, and monitoring indicates that the issue has now been completely resolved.
If you have an open ticket with our support team and have not received a response this week, please follow up on your case via email or directly through our web portal.
To access your current tickets and reply to our support team, please follow the steps provided in this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141.
IDENTIFIED
6 days ago - at 08/27/2026 10:14AM
Exclaimer support staff are currently addressing an issue that is affecting the delivery of email responses from our support team.
If you have an ongoing support ticket, you can log in to the support portal to check for any potential updates and reply to the support engineer assigned to your case.
You can access your current tickets and respond to the assigned Support Engineer by following the steps outlined in this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141
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