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Outage in Exclaimer

Delayed message delivery and signature imprinting issues

Resolved Minor
September 08, 2026 - Started 15 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Between 14:20 and 14:54 UTC, Exclaimer's email signature imprinting service in the US experienced a 57-minute disruption causing minor message delivery delays and a small number of emails being sent without signatures applied. Engineers identified the issue and applied a mitigation, after which normal signature delivery was restored. The service returned to full operation by 15:54 UTC.

Engineers have applied a mitigation for the issue affecting mail processing that began at 14:37 UTC. Some messages experienced delays while imprinting was retried, and a small number of messages may have been sent without a signature applied. Our engineering team is continuing to monitor performance to confirm full recovery.
Components affected
Exclaimer Imprinting

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 09/08/2026 03:54PM

Email signature delivery is operating normally in the US again after mitigation by engineers. Between 14:20 and 14:54 UTC, customers may have experienced some minor delays whilst imprinting was retried internally and a small number of messages may have been delivered without a signature applied.

We apologise for any disruption caused.

MONITORING 15 days ago - at 09/08/2026 03:02PM

Engineers have applied a mitigation for the issue affecting mail processing that began at 14:37 UTC. Some messages experienced delays while imprinting was retried, and a small number of messages may have been sent without a signature applied. Our engineering team is continuing to monitor performance to confirm full recovery.

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