Outage in Exoscale
[AT-VIE-1] Degraded Network Redundancy
Resolved MinorIncident Report
We are currently experiencing a degradation of network redundancy in AT-VIE-1 due to an ongoing incident affecting one of our transit providers.
Following a maintenance operation on their side, the provider encountered a hardware failure on a router serving our connectivity in Vienna. The device could not be recovered remotely and requires a full replacement.
At this time, services in the zone remain operational. However, redundancy is reduced, which may increase sensitivity to additional network events.
The transit provider has dispatched a replacement device, with an estimated arrival on-site on April 16 at 03:00 CEST. Restoration of full redundancy will occur after the hardware is installed and services are fully recovered.
We are closely monitoring the situation and will provide updates as more information becomes available.
Impact: Reduced network redundancy in VIE1 (no current service disruption)
Following a maintenance operation on their side, the provider encountered a hardware failure on a router serving our connectivity in Vienna. The device could not be recovered remotely and requires a full replacement.
At this time, services in the zone remain operational. However, redundancy is reduced, which may increase sensitivity to additional network events.
The transit provider has dispatched a replacement device, with an estimated arrival on-site on April 16 at 03:00 CEST. Restoration of full redundancy will occur after the hardware is installed and services are fully recovered.
We are closely monitoring the situation and will provide updates as more information becomes available.
Impact: Reduced network redundancy in VIE1 (no current service disruption)
Components affected
Exoscale Managed Private Networks Exoscale Managed Kubernetes SKS Exoscale Object Storage SOS Exoscale AT-VIE-1 Exoscale Network Load Balancer NLB Exoscale API Exoscale Compute Exoscale Database service DBaaS Exoscale Block StorageTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
4 days ago - at 04/15/2026 10:51AM
We are currently experiencing a degradation of network redundancy in AT-VIE-1 due to an ongoing incident affecting one of our transit providers.
Following a maintenance operation on their side, the provider encountered a hardware failure on a router serving our connectivity in Vienna. The device could not be recovered remotely and requires a full replacement.
At this time, services in the zone remain operational. However, redundancy is reduced, which may increase sensitivity to additional network events.
The transit provider has dispatched a replacement device, with an estimated arrival on-site on April 16 at 03:00 CEST. Restoration of full redundancy will occur after the hardware is installed and services are fully recovered.
We are closely monitoring the situation and will provide updates as more information becomes available.
Impact: Reduced network redundancy in VIE1 (no current service disruption)
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