Outage in Expel

Workbench Components Outage

Resolved Major
August 15, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified the root cause and are working on a remediation. Workbench detections, phishing catalog, and hunting are degraded. Alert ingestion is not affected. We will provide another update by 1:00pm ET.
Components affected
Expel Workbench global network connectivity

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/15/2024 05:35PM

The incident has been resolved, and all systems are once again fully available. No customer data was lost. To clarify previous status updates: All detections processed correctly, access to the detections page was not available in workbench during the outage.

MONITORING about 1 year ago - at 08/15/2024 04:55PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 08/15/2024 04:52PM

We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems. We will provide an update by 1:30pm ET.

IDENTIFIED about 1 year ago - at 08/15/2024 04:24PM

We have identified the root cause and are working on a remediation. Workbench detections, phishing catalog, and hunting are degraded. Alert ingestion is not affected. We will provide another update by 1:00pm ET.

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