Outage in Expel

The Alert Analysis Dashboard is not displaying data

Resolved Minor
October 09, 2025 - Started 22 days ago - Lasted 31 minutes
Official incident page

Incident Report

At 13:30UTC, we began experiencing a problem with the Alert Analysis Dashboard that is preventing users from seeing metrics on that page only. Alert ingestion & SOC operations are not affected. We will provide an update by 14:30UTC.

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 10/09/2025 02:25PM

The incident has been resolved and the Alert Analysis Dashboard is once again fully available. No customer data was lost, and SOC operations were not impacted.

MONITORING 21 days ago - at 10/09/2025 02:23PM

We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.

INVESTIGATING 22 days ago - at 10/09/2025 01:56PM

At 13:30UTC, we began experiencing a problem with the Alert Analysis Dashboard that is preventing users from seeing metrics on that page only. Alert ingestion & SOC operations are not affected. We will provide an update by 14:30UTC.

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