Outage in Expel
Security Device Credentials Availability
Resolved MajorIncident Report
Summary AI Generated
Expel experienced a major incident with their customer device secrets service starting at 2pm EDT, preventing their infrastructure from accessing customer security devices and disrupting alert ingestion. The issue was resolved after 1.2 hours with a fix implemented around 3:09pm EDT, restoring full system availability. All customer security devices returned to healthy status and resumed ingesting alerts with no data loss.
At 2pm EDT, we began experiencing a problem with the customer device secrets service that is preventing our infrastructure from accessing customer security devices. We will provide an update by 3:30pm EDT.
Components affected
Expel Alert ingestionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/01/2026 08:01PM
The incident has been resolved, and all systems are once again fully available. No customer data was lost, and all previously-accessible security devices are once again accessible and ingesting alerts.
MONITORING
4 days ago - at 05/01/2026 07:09PM
We have implemented a fix and believe the incident to be resolved. We are seeing customer security devices returning to healthy status. We are monitoring the health of the infrastructure and will post another update by 4pm EDT.
INVESTIGATING
4 days ago - at 05/01/2026 06:50PM
At 2pm EDT, we began experiencing a problem with the customer device secrets service that is preventing our infrastructure from accessing customer security devices. We will provide an update by 3:30pm EDT.
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