Outage in Expel
Workbench Availability due to Database Issue
Resolved MajorIncident Report
Summary AI Generated
A database issue beginning at 9:58pm EDT prevented users from accessing Expel Workbench for approximately 42 minutes, impacting login, file uploads, investigative actions, and global network connectivity. SOC operations were disrupted during the outage. A fix was implemented and the incident was fully resolved by 11:01pm EDT, with no customer data lost.
At 9:58pm EDT, we began experiencing a problem with the Workbench database that is preventing users from accessing Workbench. We will provide an update by 11pm EDT.
Components affected
Expel File uploads Expel Workbench global network connectivity Expel Investigative actions Expel Workbench loginTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/17/2026 03:01AM
The incident has been resolved, and all systems are once again fully available. No customer data was lost; SOC operations were impacted, but are back to normal.
MONITORING
1 day ago - at 07/17/2026 02:34AM
We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.
INVESTIGATING
1 day ago - at 07/17/2026 02:21AM
At 9:58pm EDT, we began experiencing a problem with the Workbench database that is preventing users from accessing Workbench. We will provide an update by 11pm EDT.
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