Outage in Expel
Issue affecting some vendor alerts
Resolved MinorIncident Report
Summary AI Generated
A code change deployed on June 18th inadvertently caused vendor alerts to be silently indexed rather than processed, affecting alert ingestion for approximately 30 days until the issue was identified and reverted on July 1st. Several alerts from the impacted period across multiple customer environments were identified and replayed to ensure no threats were missed. The incident was fully resolved on August 12th, with affected customers notified through Workbench if any incidents surfaced during the replay process.
On June 18th, a change was made in Expel's environment that inadvertently introduced logic that silently indexed vendor alerts. This change was reverted in order to restore alerting as soon as it was identified on July 1st. Our team has identified several alerts that occurred during the impacted service period within a number of customer environments that we are replaying. If any incidents surface, impacted customers will be notified via Workbench. In the meantime please do not hesitate to reach out to our team with any questions.
Components affected
Expel Alert ingestionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/12/2026 05:47PM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 07/13/2026 08:20PM
On June 18th, a change was made in Expel's environment that inadvertently introduced logic that silently indexed vendor alerts. This change was reverted in order to restore alerting as soon as it was identified on July 1st. Our team has identified several alerts that occurred during the impacted service period within a number of customer environments that we are replaying. If any incidents surface, impacted customers will be notified via Workbench. In the meantime please do not hesitate to reach out to our team with any questions.
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