Outage in Expel
Emails from Workbench delayed since 12am UTC
Resolved MajorIncident Report
Summary AI Generated
Starting at midnight UTC on August 30, 2026, Expel's Workbench email delivery failed for approximately 10 hours, impacting phishing outcome responses, user email notifications, and org-level email ticketing integrations. Phishing submissions sent during the outage were not received by Expel and will need to be resubmitted by users, while queued notification emails were successfully delivered upon restoration. MDR services, alert ingestion, and non-email notification channels remained fully operational throughout, and the issue was resolved by approximately 3:53 PM ET.
Emails from Workbench are delayed since 12am UTC. We have identified the root cause and are working on a remediation. Phishing outcome responses, User Email notifications, and Org-Level Email Ticketing notifications are delayed since 12am UTC. SOC operations and alert ingestion are not affected. We will provide another update by 12:30pm UTC
Components affected
Expel Ticketing systems (via email, such as Jira) Expel Email Expel Phishing submissionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 08/30/2026 07:53PM
This issue is resolved. Email delivery from Workbench has been restored, and phishing email submissions are processing normally.
Suspected phishing emails submitted during this time were not received by Expel and could not be processed. Please ask your users to resubmit anything they reported during this period.
Notification emails generated during this time have been delivered. Some may arrive later than the timestamp they were originally generated.
MONITORING
12 days ago - at 08/30/2026 06:14PM
Email delivery from Workbench is now working and emails in the queue are being replayed. An update will be posted once the replay is complete.
IDENTIFIED
12 days ago - at 08/30/2026 12:58PM
We are continuing to work on remediation.
MDR services are unaffected. Alert ingestion, detection, and investigation are operating normally. Slack, Microsoft Teams, PagerDuty, Opsgenie, and Service Now notifications are still being delivered.
Email delivery from Workbench remains unavailable. No action is required at this time; we will confirm resubmission steps for phishing submissions once service is restored.
Next update: Monday, 31 August at 13:00 UTC (9:00 AM ET)
IDENTIFIED
12 days ago - at 08/30/2026 11:10AM
We have identified the cause are continuing to work on remediation. We have also confirmed that due to this issue, when someone submits a suspected phishing email, the email will not reach Workbench for review. Next update at 1pm UTC.
IDENTIFIED
12 days ago - at 08/30/2026 09:43AM
Emails from Workbench are delayed since 12am UTC. We have identified the root cause and are working on a remediation. Phishing outcome responses, User Email notifications, and Org-Level Email Ticketing notifications are delayed since 12am UTC. SOC operations and alert ingestion are not affected. We will provide another update by 12:30pm UTC
Latest Expel outages
Workbench Availability due to Database Issue - about 2 months ago
Issue affecting some vendor alerts - about 2 months ago
Delayed Notifications - 3 months ago
Delays in processing phishing submissions - 3 months ago
Alert Ingestion Delay for AWS Cloudtrail - 3 months ago
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