Outage in Expel

Stopped Ingesting Microsoft Defender for Identity

Resolved Minor
March 27, 2025 - Started about 1 month ago - Lasted about 1 month
Official incident page

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Outage Details

As part of a previously communicated Microsoft deprecation, Expel is no longer ingesting Microsoft Defender for Identity alerts (via the Microsoft Defender for Cloud Apps integration). Any customers who have onboarded a Microsoft Defender XDR device will have coverage restored shortly and begin reprocessing alerts. We recommend that customers who have the Microsoft Defender for Cloud Apps integration, but have not yet onboarded Microsoft XDR to Workbench, complete the onboarding as soon as possible. We will provide a status update once we have enabled all onboarded Defender XDR devices. In the meantime, please contact your Customer Success Manager if you need assistance with onboarding or if you have additional questions.
Components affected
Expel Alert ingestion
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/28/2025 02:32PM

As part of a previously communicated Microsoft deprecation, Expel is no longer ingesting Microsoft Defender for Identity alerts (via the Microsoft Defender for Cloud Apps integration). Any customers who have onboarded a Microsoft Defender XDR device have coverage and alerts are being processed.

We recommend that customers who have the Microsoft Defender for Cloud Apps integration, but have not yet onboarded Microsoft XDR to Workbench, complete the onboarding as soon as possible (https://support.expel.io/hc/en-us/articles/38928860545299-Microsoft-Defender-XDR-Setup-for-Workbench).

Please contact your Customer Success Manager if you need assistance with onboarding or if you have additional questions.

MONITORING about 1 month ago - at 03/28/2025 01:38PM

As part of a previously communicated Microsoft deprecation, Expel is no longer ingesting Microsoft Defender for Identity alerts (via the Microsoft Defender for Cloud Apps integration). Any customers who have onboarded a Microsoft Defender XDR device have coverage and alerts are being processed.
We recommend that customers who have the Microsoft Defender for Cloud Apps integration, but have not yet onboarded Microsoft XDR to Workbench, complete the onboarding as soon as possible (https://support.expel.io/hc/en-us/articles/38928860545299-Microsoft-Defender-XDR-Setup-for-Workbench). Please contact your Customer Success Manager if you need assistance with onboarding or if you have additional questions.

MONITORING about 1 month ago - at 03/27/2025 10:40PM

We have confirmed all Microsoft Defender XDR devices are enabled and ingesting data, and we are working to reprocess alerts.

We recommend that customers who have the Microsoft Defender for Cloud Apps integration, but have not yet onboarded Microsoft XDR to Workbench, complete the onboarding as soon as possible. (https://support.expel.io/hc/en-us/articles/38928860545299-Microsoft-Defender-XDR-Setup-for-Workbench) Please contact your Customer Success Manager if you need assistance with onboarding or if you have additional questions.

IDENTIFIED about 1 month ago - at 03/27/2025 09:29PM

As part of a previously communicated Microsoft deprecation, Expel is no longer ingesting Microsoft Defender for Identity alerts (via the Microsoft Defender for Cloud Apps integration). Any customers who have onboarded a Microsoft Defender XDR device will have coverage restored shortly and begin reprocessing alerts.
We recommend that customers who have the Microsoft Defender for Cloud Apps integration, but have not yet onboarded Microsoft XDR to Workbench, complete the onboarding as soon as possible. We will provide a status update once we have enabled all onboarded Defender XDR devices.
In the meantime, please contact your Customer Success Manager if you need assistance with onboarding or if you have additional questions.

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