Outage in Expel

Workbench alert volume surge

Resolved Minor
April 10, 2025 - Started 22 days ago - Lasted about 23 hours
Official incident page

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Outage Details

We are experiencing an unexpected surge in alert volume, impacting our analysts’ ability to triage alerts for customers. We are working to identify and address the root cause. In the meantime, you may experience an increase in notification volume. We are prioritizing the most critical alerts. We will provide an update by 5:30pm ET.
Components affected
Expel Alert ingestion
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 04/11/2025 08:09PM

System remains fully operational.

We are continuing with normal operations for triaging new alerts.

Alert volume remains stable. All alerts ingested during the surge have been reviewed.

MONITORING 22 days ago - at 04/11/2025 12:59AM

System remains fully operational.

We are continuing with normal operations for triaging new alerts.

Alert volume remains stable, and our analysts are working through the backlog to ensure no issues are missed.

We'll share another update when all backlog alerts have been processed.

MONITORING 22 days ago - at 04/10/2025 11:56PM

System remains fully operational.

We are continuing to triage both backlogged and new alerts, with a focus on the most critical.

Alert volume remains stable, and our analysts are working through the backlog to ensure no critical issues are missed.

We'll share another update by 9:00PM ET.

MONITORING 22 days ago - at 04/10/2025 10:59PM

System remains fully operational.

We are continuing to triage both backlogged and new alerts, with a focus on the most critical.

Alert volume has stabilized, and our analysts are working through the backlog to ensure no critical issues are missed.

We’ll share another update by 8:00PM ET.

MONITORING 22 days ago - at 04/10/2025 10:12PM

System remains fully operational.

We are continuing to triage both backlogged and new alerts, with a focus on the most critical.

Alert volume has stabilized, and our analysts are working through the backlog to ensure no critical issues are missed.

We’ll share another update by 7:00PM ET.

MONITORING 22 days ago - at 04/10/2025 09:22PM

We have identified and remediated the root cause of the alert volume surge.

Volume has now returned to normal levels, and we are actively triaging backlogged and new alerts. We are continuing to prioritize the most critical alerts.

We will provide another update by 6:00pm ET.

INVESTIGATING 22 days ago - at 04/10/2025 09:02PM

We are experiencing an unexpected surge in alert volume, impacting our analysts’ ability to triage alerts for customers.

We are working to identify and address the root cause. In the meantime, you may experience an increase in notification volume.

We are prioritizing the most critical alerts.

We will provide an update by 5:30pm ET.

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