Outage in Expel

Intermittent service degradation to workbench actions

Resolved Minor
May 13, 2025 - Started 17 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are actively investigating intermittent service degradation to Workbench investigative and remediation actions. Customers may not be able to access some sections of the portal as a side effect. We will provide an update at 3 PM ET
Components affected
Expel Investigative actions
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 05/13/2025 10:07PM

The incident has been resolved, and Workbench investigative and remediation actions are fully available.

MONITORING 17 days ago - at 05/13/2025 07:32PM

We have resolved the root issue and our workbench actions capabilities have fully resumed normal operations as of 3:15 pm ET

INVESTIGATING 17 days ago - at 05/13/2025 07:08PM

While we have isolated the system with degraded performance, we continue the technical triage of the issue to determine the root case and restore full service as quickly as possible.

We will provide an update at 4 PM ET

INVESTIGATING 17 days ago - at 05/13/2025 06:37PM

We are actively investigating intermittent service degradation to Workbench investigative and remediation actions. Customers may not be able to access some sections of the portal as a side effect. We will provide an update at 3 PM ET

Latest Expel outages

Delayed Notifications - 15 days ago
Stopped Ingesting Microsoft Defender for Identity - about 1 month ago
Workbench Access Degraded - about 2 months ago
Workbench alert volume surge - about 2 months ago
Stopped Ingesting Microsoft Defender for Identity - 2 months ago

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