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Outage in Expel

Alert Ingest Delay

Resolved Major
August 07, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

At 7pm ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 12:30AM.
Components affected
Expel Alert ingestion

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/08/2025 05:21AM

The incident has been resolved, and all systems are once again fully available. No customer data was lost.

MONITORING 9 months ago - at 08/08/2025 05:04AM

The system is recovering. Alert ingestion is catching up.

INVESTIGATING 9 months ago - at 08/08/2025 04:23AM

Root cause still under investigation but system is recovering. We will provide an update by 1:30am.

INVESTIGATING 9 months ago - at 08/08/2025 03:28AM

At 7pm ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 12:30AM.

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