Outage in Experian Data Quality

Issues with ticket system

Resolved Minor
December 13, 2024 - Started 8 days ago - Lasted 3 days
Official incident page

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Outage Details

Dear customer, Our 3rd party ticketing solution is experiencing an issue, hence, if you are contacting us by email, we may not be receiving your request. In order to log your request, please call us at: US: (888) 712-3332 UK: 0207 498 7788 Australia and New Zealand: Call: +61 (0) 3 8622 1655 (Melbourne) or +61 (0) 2 8907 7272 (Sydney). Thanks.
Components affected
Experian Data Quality EDQ.com
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/16/2024 10:32AM

The issue has been resolved

INVESTIGATING 6 days ago - at 12/16/2024 04:29AM

Our third party provider is still working on a permanent fix.
Please remain tuned.

INVESTIGATING 8 days ago - at 12/13/2024 06:46PM

Dear customer,

Our 3rd party ticketing solution is experiencing an issue, hence, if you are contacting us by email, we may not be receiving your request.

In order to log your request, please call us at:
US: (888) 712-3332
UK: 0207 498 7788
Australia and New Zealand: Call: +61 (0) 3 8622 1655 (Melbourne) or +61 (0) 2 8907 7272 (Sydney).

Thanks.

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