Outage in Explo
Intermittent Access for Snowflake Users
Resolved MinorIncident Report
We are currently experiencing a service issue with Snowflake connections. Starting at 3:20pm ET our IP Address's for database connections (3.219.104.199 and 35.175.85.18) appear to be blocked by Snowflake resulting in intermittent access to customer data on Explo. We'll have an update for you shortly on when we expect the connection to be restored, we are currently in contact with Snowflake on this matter.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 07/09/2025 01:20AM
Snowflake connectivity issues have been resolved and they have acknowledged that Explo's IPs were incorrectly blocked.
IDENTIFIED
5 months ago - at 07/08/2025 11:45PM
We have identified that Snowflake incorrectly categorized certain Explo IPs under their Malicious IP Protection feature and we are working with them to re-enable access.
INVESTIGATING
5 months ago - at 07/08/2025 10:14PM
We've spoken with Snowflake and they are currently investigating the issue on their end. We should have an update from them in an hour and will share here accordingly.
INVESTIGATING
5 months ago - at 07/08/2025 08:34PM
We are continuing to investigate this issue.
INVESTIGATING
5 months ago - at 07/08/2025 08:25PM
We are currently experiencing a service issue with Snowflake connections. Starting at 3:20pm ET our IP Address's for database connections (3.219.104.199 and 35.175.85.18) appear to be blocked by Snowflake resulting in intermittent access to customer data on Explo. We'll have an update for you shortly on when we expect the connection to be restored, we are currently in contact with Snowflake on this matter.
Latest Explo outages
Global Explo outage due to CDN issues (reopened) - 26 days ago
Global Explo outage due to CDN issues - 26 days ago
Degraded Query Execution Performance - about 2 months ago
Degraded access to API - 3 months ago
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