Outage in Extensiv

Issue with Fedex label creation

Resolved Major
December 10, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating reports of errors when generating shipping labels for Fedex. Anyone shipping with Fedex may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.
Components affected
Extensiv Small Parcel Suite
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/10/2024 03:13PM

This incident has been resolved.

MONITORING 5 months ago - at 12/10/2024 02:58PM

ShipEngine has released a fix for this issue and we are now monitoring results.

IDENTIFIED 5 months ago - at 12/10/2024 02:56PM

Our upstream provider, ShipEngine, has identified the issue which is affecting our ability to create Fedex labels and are currently working on a fix. See https://status.shipengine.com/ for more details.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in one hour.

INVESTIGATING 5 months ago - at 12/10/2024 02:36PM

Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to create Fedex labels. All Small Parcel users shipping with Fedex may be affected. See https://status.shipengine.com/ for more details.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in one hour.

INVESTIGATING 5 months ago - at 12/10/2024 02:06PM

We are currently investigating reports of errors when generating shipping labels for Fedex. Anyone shipping with Fedex may be affected. We apologize for any inconvenience.

We will send an additional update in 30 minutes.

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