Outage in Extensiv

'Too Many Requests' error when entering Extensiv HUB

Resolved Major
December 13, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our teams are currently investigating a "Too Many Requests" error when entering Extensiv. We will have another update on this in the next 30 minutes.
Components affected
Extensiv Hub
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/13/2024 04:51AM

AWS has confirmed this issue has been fully resolved. If you continue to experience any errors logging into Extensiv please reach out to Support.

MONITORING 5 months ago - at 12/13/2024 03:49AM

AWS has identified and deployed a fix for this issue. We are beginning to see signs of recovery. You may continue to receive ‘Too Many Requests“ errors while AWS works toward full resolution. We will update you again when AWS has confirmed a full resolution.

INVESTIGATING 5 months ago - at 12/13/2024 03:00AM

We are currently investigating this issue.

IDENTIFIED 5 months ago - at 12/13/2024 03:00AM

Our team has identified a possible cause to this error. AWS is experiencing an outage that is affecting our ability to log into Extensiv. You can follow updates directly from Amazon at: https://health.aws.amazon.com/health/status

We will continue to monitor this outage and update you within the hour.

INVESTIGATING 5 months ago - at 12/13/2024 02:28AM

Our teams are currently investigating a "Too Many Requests" error when entering Extensiv. We will have another update on this in the next 30 minutes.

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