Outage in Extensiv

API Worx Accounting Integration down

Resolved Major

August 21, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our upstream provider, API Worx, is currently experiencing an issue which is affecting our ability to export and sync invoices between Billing Manager and QuickBooks. Billing Manager users may be affected. We will resolve this incident once we have received confirmation the issue has been resolved from the upstream provider. We will send an additional update in one hour.

Components affected

Extensiv Billing Manager

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 08/21/2025 07:40PM

This incident has been resolved.

IDENTIFIED 7 months ago - at 08/21/2025 06:19PM

Our upstream provider, API Worx, has identified the issue and is working on a fix. Based on their time estimate, we will provide another estimate within 2 hours.

INVESTIGATING 7 months ago - at 08/21/2025 06:03PM

Our upstream provider, API Worx, is currently experiencing an issue which is affecting our ability to export and sync invoices between Billing Manager and QuickBooks. Billing Manager users may be affected.

We will resolve this incident once we have received confirmation the issue has been resolved from the upstream provider. We will send an additional update in one hour.

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