Outage in Extensiv

API Worx Accounting Integration down

Resolved Major
August 21, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our upstream provider, API Worx, is currently experiencing an issue which is affecting our ability to export and sync invoices between Billing Manager and QuickBooks. Billing Manager users may be affected. We will resolve this incident once we have received confirmation the issue has been resolved from the upstream provider. We will send an additional update in one hour.
Components affected
Extensiv Billing Manager
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 08/21/2025 07:40PM

This incident has been resolved.

IDENTIFIED 4 days ago - at 08/21/2025 06:19PM

Our upstream provider, API Worx, has identified the issue and is working on a fix. Based on their time estimate, we will provide another estimate within 2 hours.

INVESTIGATING 4 days ago - at 08/21/2025 06:03PM

Our upstream provider, API Worx, is currently experiencing an issue which is affecting our ability to export and sync invoices between Billing Manager and QuickBooks. Billing Manager users may be affected.

We will resolve this incident once we have received confirmation the issue has been resolved from the upstream provider. We will send an additional update in one hour.

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