Outage in Extensiv

Rate Shopping Slowness

Resolved Minor
September 18, 2025 - Started about 2 months ago - Lasted about 23 hours
Official incident page

Incident Report

We are currently investigating intermittent slowness users may experience when rate shopping orders in Small Parcel. We are working to resolve this as soon as possible, but do not yet have an estimated timeline.
Components affected
Extensiv Small Parcel Suite

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/19/2025 06:53PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 09/19/2025 12:40PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 09/18/2025 08:06PM

We are currently investigating intermittent slowness users may experience when rate shopping orders in Small Parcel. We are working to resolve this as soon as possible, but do not yet have an estimated timeline.

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