Outage in EZ Texting

Verizon SMS/MMS Delivery Delays

Resolved Major

January 14, 2026 - Started 22 days ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently investigating message delivery issues impacting Verizon Wireless subscribers in the United States. Customers may experience delayed outbound and inbound messages, delayed or missing delivery receipts, and intermittent delivery failures. This issue is related to an upstream carrier outage and may affect SMS and MMS traffic across 10DLC, Toll-Free, and Short Code messaging. Our platform remains operational and continues accepting messages, but delivery to Verizon recipients may be delayed. We are actively working with our carrier partner to monitor the situation and will provide updates as more information becomes available.

Components affected

EZ Texting SMS - Short Codes EZ Texting SMS - Long Codes EZ Texting SMS - Toll Free EZ Texting SMS EZ Texting MMS - Short Codes EZ Texting CallFire SMS EZ Texting MMS - Long Codes EZ Texting MMS EZ Texting CallFire MMS EZ Texting MMS - Toll-Free EZ Texting Outbound Voice EZ Texting Inbound Voice EZ Texting Toll-Free Voice

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Latest Updates ( sorted recent to last )

RESOLVED 21 days ago - at 01/15/2026 02:31PM

Resolved — Verizon Messaging Issue

The Verizon carrier issue impacting message delivery has been resolved. Normal service has been restored.

If any messages to Verizon contacts were impacted during the incident, we recommend resending them.

Thank you for your patience

INVESTIGATING 22 days ago - at 01/14/2026 08:30PM

We are currently investigating message delivery issues impacting Verizon Wireless subscribers in the United States. Customers may experience delayed outbound and inbound messages, delayed or missing delivery receipts, and intermittent delivery failures.

This issue is related to an upstream carrier outage and may affect SMS and MMS traffic across 10DLC, Toll-Free, and Short Code messaging. Our platform remains operational and continues accepting messages, but delivery to Verizon recipients may be delayed.

We are actively working with our carrier partner to monitor the situation and will provide updates as more information becomes available.

Latest EZ Texting outages

Provisioning Delays - 14 days ago

Service Alert — Inbound 10DLC Messaging Impact - 21 days ago

Provisioning Delays - about 1 month ago

EZ Texting Service Access Degradation - about 2 months ago

Multi-Factor Authentication (MFA) Functionality - about 2 months ago

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