Outage in EZ Texting

Service Alert — Inbound 10DLC Messaging Impact

Resolved Major

January 15, 2026 - Started 3 months ago - Lasted 27 minutes
Official incident page

Incident Report

Please be advised that inbound messaging to 10DLC numbers (non-short code, non-toll-free) is currently not working. Outbound messaging is operating normally. Our carrier partners are actively investigating. Updates will be posted as they become available.

Components affected

EZ Texting SMS EZ Texting MMS EZ Texting CallFire SMS EZ Texting MMS - Long Codes EZ Texting CallFire MMS EZ Texting SMS - Long Codes

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/15/2026 03:40PM

Inbound SMS traffic to 10DLC numbers (non-toll-free, non-short code) was unavailable between approximately 12:30 AM PST and 7:30 AM PST.

Outbound messaging was not impacted during this time.

Service has since been restored and inbound messages are processing normally. If you believe any inbound messages were missed during the incident window, please contact support for assistance.

We appreciate your patience.

INVESTIGATING 3 months ago - at 01/15/2026 03:33PM

Please be advised that inbound messaging to 10DLC numbers (non-short code, non-toll-free) is currently not working. Outbound messaging is operating normally.

Our carrier partners are actively investigating. Updates will be posted as they become available.

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