Outage in EZ Texting

Service Alert — Inbound 10DLC Messaging Impact

Resolved Major

January 15, 2026 - Started 14 days ago - Lasted 27 minutes
Official incident page

Incident Report

Please be advised that inbound messaging to 10DLC numbers (non-short code, non-toll-free) is currently not working. Outbound messaging is operating normally. Our carrier partners are actively investigating. Updates will be posted as they become available.

Components affected

EZ Texting SMS - Long Codes EZ Texting SMS EZ Texting CallFire SMS EZ Texting MMS - Long Codes EZ Texting MMS EZ Texting CallFire MMS

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 01/15/2026 03:40PM

Inbound SMS traffic to 10DLC numbers (non-toll-free, non-short code) was unavailable between approximately 12:30 AM PST and 7:30 AM PST.

Outbound messaging was not impacted during this time.

Service has since been restored and inbound messages are processing normally. If you believe any inbound messages were missed during the incident window, please contact support for assistance.

We appreciate your patience.

INVESTIGATING 14 days ago - at 01/15/2026 03:33PM

Please be advised that inbound messaging to 10DLC numbers (non-short code, non-toll-free) is currently not working. Outbound messaging is operating normally.

Our carrier partners are actively investigating. Updates will be posted as they become available.

Latest EZ Texting outages

Provisioning Delays - 7 days ago

Verizon SMS/MMS Delivery Delays - 15 days ago

Provisioning Delays - about 1 month ago

EZ Texting Service Access Degradation - about 1 month ago

Multi-Factor Authentication (MFA) Functionality - about 2 months ago

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