F5 Distributed Cloud - Service Degradation - DNS propagation - INC-20260804-492

We're pleased to confirm the issue affecting the DNS service has been resolved, and the service is now operating normally.

Our engineering teams have addressed the underlying issue and have verified system stability. We'll continue to keep a close watch on DNS performance to ensure everything remains stable and consistent.

If you have any questions or need assistance, please contact our Support team:

- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud

The issue that caused the DNS propagation lag has been resolved, and services are operating normally.

Our teams have confirmed system stability, and we will continue to closely monitor DNS to ensure ongoing stability and consistent performance.

If you have any questions or need assistance, please contact our support team.

Contact information
- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

We appreciate your understanding as we continue working to improve our services.

The issue affecting DNS propagation has been identified and our teams are working on the lag resolution.

Thank you for your patience while we work to resolve this issue. If you have any questions or concerns, please feel free to reach out to our support team.

Contact information
- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

We appreciate your understanding and cooperation as we continue to improve our services.

F5 Distributed Cloud is currently investigating an issue affecting the DNS propagation.

Our engineering teams are actively investigating the root cause and working toward a resolution.

Please note that other Distributed Cloud services are not affected.

We will provide additional updates as soon as more information becomes available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting DNS propagation.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 04:17 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.