Outage in F5 Distributed Cloud

F5 Silverline Service Interruption - Signature issues

Resolved Minor
February 24, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

An issue has been identified that is impacting Silverline customers. Signatures 200003534 and 200003036 are blocking legitimate customer traffic. Our team is actively investigating the issue and will provide further updates as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/24/2025 01:25PM

The F5 Distributed Cloud team has confirmed that the Signature IDs issue causing traffic disruptions have been addressed, and traffic is now flowing normally. If you have any questions or concerns, please feel free to reach out to our support team. This incident is now considered resolved.

MONITORING 3 months ago - at 02/24/2025 10:11AM

The F5 Distributed Cloud team has confirmed that the temporary remediation has been successfully applied to the affected customer policies, and no further traffic disruptions are expected. However, the team will continue to closely monitor the situation to address any potential anomalies. If you are still experiencing traffic issues, please reach out to our support team for immediate assistance.

INVESTIGATING 3 months ago - at 02/24/2025 07:27AM

The F5 Distributed Cloud team is actively investigating the root cause to fully resolve the issue causing legitimate customer traffic to be blocked due to specific signatures. In the meantime, a workaround has been provided. If your traffic continues to be impacted, please contact our support team for further assistance.

INVESTIGATING 3 months ago - at 02/24/2025 05:09AM

An issue has been identified that is impacting Silverline customers. Signatures 200003534 and 200003036 are blocking legitimate customer traffic. Our team is actively investigating the issue and will provide further updates as they become available.

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