F5 Distributed Cloud - Service Degradation - CDN nodes in degraded state - INC-20260520-459

The F5 Distributed Cloud team confirms that all CDN nodes are fully operational. Traffic is flowing normally and no further disruption is expected at this time. We remain in a monitoring phase to ensure continued stability and optimal performance.
Please contact our support team if you need assistance.
Thank you for your patience and understanding.

The F5 Distributed Cloud team is actively working on the recovery of affected CDN nodes. We can confirm that traffic disruption is no longer expected, users may continue to experience latency during this period. We will share further updates on the progress as they become available, please feel free to reach out to our support team for prompt assistance.

The F5 Distributed Cloud team has identified the the issue affecting CDN services and are actively working on corrective measures.
We will share further updates on the progress as they become available, please feel free to reach out to our support team for prompt assistance.

The F5 Distributed Cloud CDN services are experiencing service degradation issue, It is impacting our CDN capabilities during this duration. Customers may experience intermittent traffic disruptions and increased latency as traffic is being rerouted to healthy CDN nodes during this period. We will continue to monitor the situation closely and share timely updates as additional information becomes available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting the F5 XC's internal CDN edge nodes.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 00:30 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.