Outage in F5 Distributed Cloud
F5 Distributed Cloud - Degraded Performance - Toronto, Canada PoP - INC-20261027-535
Resolved MinorIncident Report
Summary AI Generated
F5 Distributed Cloud experienced degraded performance at the Toronto, Canada PoP on October 27, 2026, lasting approximately 8.7 hours, during which customers faced response timeouts. Traffic was rerouted away from the Toronto PoP at 18:18 UTC to prevent further disruption while infrastructure recovery and health validations were performed. The PoP was restored to active service at 20:55 UTC and confirmed fully stable by 03:09 UTC on October 28.
Our engineering team is investigating a failures affecting Distributed Cloud Services.
During this period, customers may experience response timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.
We will share further updates as more information becomes available. We appreciate your patience and understanding.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
Components affected
F5 Distributed Cloud Toronto, CanadaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/28/2026 03:09AM
The F5 Distributed Cloud team would like to inform you that the issue affecting Distributed Cloud Services in the Toronto, Canada Point of Presence (PoP) has been resolved. We are pleased to confirm that services have remained stable and are functioning as expected. This incident is now marked as resolved.
If you continue to experience any issues, please contact the F5 Support team for further assistance.
- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931
Thank you for your patience and understanding.
Sincerely,
F5 Distributed Cloud
MONITORING
3 days ago - at 10/27/2026 10:54PM
Our engineering team has mitigated the issue affecting Distributed Cloud Services in the Toronto, Canada Point of Presence (PoP) and restored normal traffic routing.
Traffic was initially rerouted away from the Toronto, Canada site on October 27, 2026, at 18:18 UTC to prevent service disruption while our operations team performed recovery and health validations on the affected infrastructure. Those validations are now complete, and the Toronto, Canada PoP has been returned to active service as of 20:55 UTC.
Our teams are closely monitoring the environment to ensure continued stability. If you experience any lingering issues in the region, please reach out to F5 Support.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
INVESTIGATING
3 days ago - at 10/27/2026 06:29PM
Our engineering team is investigating a failures affecting Distributed Cloud Services.
During this period, customers may experience response timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.
We will share further updates as more information becomes available. We appreciate your patience and understanding.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
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