F5 Distributed Cloud - Service Degradation - Querétaro (QRO1), Mexico Region Isolated - INC-20261009-529

The service provider issue affecting the Querétaro, Mexico region has been resolved, and services have returned to standard operation.

Customer traffic remained entirely unaffected throughout this event. All other services remain fully operational.

Our teams are actively monitoring system performance before final closure. We appreciate your patience and understanding.

The F5 Distributed Cloud team continues to follow up closely with the service provider regarding the ongoing infrastructure issue in the Querétaro, Mexico region.

Customer traffic remains entirely unaffected. Our teams are actively engaged with the provider toward a prompt resolution.

We will share further updates as more information becomes available. Thank you for your continued patience and understanding.

The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is being actively investigated. There is no impact to customer traffic. We will share further updates as more information becomes available.

Thank you for your understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Querétaro, Mexico

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 06;26 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.