F5 Distributed Cloud - Service Interruption - Lisbon region - INC-20261106-541

F5 Distributed Cloud services in the Lisbon region have been restored, and all system operations are functioning normally. Following active observation, performance remains stable and this incident is now closed.

If you experience any ongoing concerns, please reach out to F5 Support.

Contact Information:
- Email Support: support@cloud.f5.com
- Phone Support: [https://my.f5.com/manage/s/article/K000135931](https://my.f5.com/manage/s/article/K000135931)

The F5 Distributed Cloud team has mitigated the network event in the Lisbon region, and services have returned to standard operation.

Application services hosted in the Lisbon area are operating normally.

Our teams are actively monitoring system performance to ensure sustained stability before final closure.

Contact Information:
- Email Support: support@cloud.f5.com
- Phone Support: [https://my.f5.com/manage/s/article/K000135931](https://my.f5.com/manage/s/article/K000135931)

The F5 Distributed Cloud team has identified a network event affecting the Lisbon region that resulted in a limited service interruption. Our teams are actively working on a resolution to restore standard operation.

Core application services and all other regional endpoints continue to operate normally without degradation.

We will share further updates as more information becomes available. If you experience any lingering issues, please reach out to F5 Support.

Contact Information:
- Email Support: support@cloud.f5.com
- Phone Support: [https://my.f5.com/manage/s/article/K000135931](https://my.f5.com/manage/s/article/K000135931)

This advisory is to inform you that we are currently investigating reports of service degradation affecting Lisbon region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 06:38 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.