WhatsApp Business API's Marketing Messages API experienced a major outage lasting 10.6 hours, causing high disruptions to webhook delivery and media message sending. The outage began at 11:30 AM SGT on May 19th and was fully resolved by 6:08 AM the following day. Facebook's engineering teams investigated and restored all services, apologizing for the inconvenience caused to businesses relying on the platform.
We have recovered from an earlier outage impacting MM API, and services have now been restored. We apologize for any inconvenience that this may have caused.
We are currently experiencing high disruptions impacting webhook delivery and sends of media messages on MM API for WhatsApp. This issue started at 11:30 am SGT on May 19th. Our engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.
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