Outage in Factorial

Elevated error rates

Resolved Minor
July 09, 2024 - Started 10 months ago - Lasted 29 minutes
Official incident page

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Outage Details

Our monitoring systems have detected higher error rates than usual. In most cases these are timeouts caused by a malfunctioning system. Our Engineers have applied remediation and we are confirming the recovery of the service levels back to normal.
Components affected
Factorial Frontend Factorial Backend
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/09/2024 12:09PM

The affected system has been replaced. This incident is now resolved.

MONITORING 10 months ago - at 07/09/2024 11:56AM

Our monitoring systems have detected higher error rates than usual. In most cases these are timeouts caused by a malfunctioning system. Our Engineers have applied remediation and we are confirming the recovery of the service levels back to normal.

Latest Factorial outages

Degraded latency and increased error rates - failing cache system - 1 day ago
Slower response times and timeouts - 3 months ago
Unusual web traffic volume altering performance of the app - 3 months ago
Service outage caused by unresponsive database - 3 months ago
Sporadic errors using the application - 3 months ago

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