Outage in Factorial
Higher error rates originating in a cache instance
Resolved MajorIncident Report
We are seeing application and delayed background processing due to connectivity errors to a cache instance.
We have already replaced the former instance with a new one, and metrics have improved, but we are seeing a remanent of errors that we are investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 11/12/2025 04:39PM
The issue has been resolved. We have restarted the application instances that were causing errors, and the new cache servers are being used. We will keep monitoring the situation.
We apologize for the inconvenience, although we estimate the impact to have been minor.
MONITORING
25 days ago - at 11/12/2025 04:15PM
We are seeing application and delayed background processing due to connectivity errors to a cache instance.
We have already replaced the former instance with a new one, and metrics have improved, but we are seeing a remanent of errors that we are investigating.
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