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Outage in Famly

Famly is not working correctly

Resolved Minor
May 20, 2026 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in. If you don't get an error, you can expect your changes to have been saved, even if the change doesn't show.
Components affected
Famly App

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 05/20/2026 03:33PM

The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.

MONITORING about 19 hours ago - at 05/20/2026 03:12PM

The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.

INVESTIGATING about 21 hours ago - at 05/20/2026 01:03PM

We are continuing to investigate the issue, it's unfortunately a very hard issue to identify, and we are also very careful not to make the situation worse. We are very sorry for the inconvenience.

INVESTIGATING 1 day ago - at 05/20/2026 08:59AM

We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.
The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in. If you don't get an error, you can expect your changes to have been saved, even if the change doesn't show.

Latest Famly outages

Famly App problems - about 1 year ago
Slow updates - over 1 year ago
Performance issues - almost 2 years ago

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