Outage in Famly

Famly is not working for some users

Resolved Major

July 16, 2026 - Started 13 days ago - Lasted about 2 hours
Official incident page

Incident Report

We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is that some things will look like it haven't been saved, even though it has been saved. You will also see more errors than usual.

Components affected

Famly App

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 07/16/2026 07:58AM

We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

MONITORING 13 days ago - at 07/16/2026 06:13AM

We have implemented a temporary fix. But will work on a more permanent one during the day. The temporary fix might also cause other issues, but we will do our best to avoid that.

IDENTIFIED 13 days ago - at 07/16/2026 06:05AM

We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.
The issue is that some things will look like it haven't been saved, even though it has been saved. You will also see more errors than usual.

Latest Famly outages

Famly is not working correctly - 2 months ago

Famly App problems - about 1 year ago

Slow updates - almost 2 years ago

Performance issues - about 2 years ago

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