Outage in Fastly
Elevated Errors for Support Ticketing System
Resolved Minor
September 16, 2026 - Started 21 days ago
- Lasted about 9 hours
Incident Report
Summary AI Generated
**Fastly – Elevated Errors for Support Ticketing System** A third-party provider outage caused Fastly's Support Portal to become unavailable for approximately 9.5 hours, preventing customers from viewing or creating support tickets, with the chatbot feature also affected. Engineers worked with the provider throughout the incident to diagnose the root cause. A fix was validated and rolled out across all impacted systems, with all other Fastly products and services remaining unaffected.
We are investigating an issue caused by a third-party service provider, which is affecting availability of the Support Portal, including the ability to view or create support tickets.Our engineers are actively monitoring the situation and working with the provider to diagnose and resolve the issue.We will provide another update as more information becomes available or within the next hour.
Components affected
Fastly Customer Services Fastly Support Systems Fastly https://support.fastly.com Fastly Chatbot Feature Fastly New Support Case Fastly Support Ticketing SystemTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
20 days ago - at 09/16/2026 01:00PM
[in progress]
A fix has been validated by our third-party service provider and is currently being rolled out across all impacted systems. We will post a new update once it has been fully implemented and we see signs of recovery.All other products and services remain unaffected by this incident.
20 days ago - at 09/16/2026 10:35AM
Our engineers are continuing to investigate the issue impacting the Support Portal, including the ability to view or create support tickets. This has been caused by a third-party service provider outage.We have not yet confirmed the contributing factor has been fully resolved. We'll provide another update as soon as we have more information.
21 days ago - at 09/16/2026 07:50AM
We are investigating an issue caused by a third-party service provider, which is affecting availability of the Support Portal, including the ability to view or create support tickets.Our engineers are actively monitoring the situation and working with the provider to diagnose and resolve the issue.We will provide another update as more information becomes available or within the next hour.
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