Fastly's On-the-Fly Packaging (OTFP) service experienced 503 errors for approximately 53 minutes, impacting streaming customers while all other products remained unaffected. Engineers identified the root cause and deployed a fix, after which error rates and latency returned to normal levels. The platform was placed under continued monitoring to confirm stability before the incident was formally resolved.
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[in progress]
The fix has been successfully deployed, and we have observed a recovery of On-the-Fly Packaging (OTFP).Error rates and latency have returned to nominal levels.Our team will continue to monitor the platform to ensure stability before we resolve this incident.
Our engineers believe they have identified the contributing factor causing the issue impacting On-the-Fly Packaging (OTFP).Our engineers are now developing a fix, and we will post a new update once it has been fully implemented and we see signs of recovery.All other products and services remain unaffected by this incident.
We are investigating an issue causing 503 errors for customers using On-the-Fly Packaging (OTFP).Our engineers are actively working to diagnose the contributing factor.We will provide another update as more information becomes available or within the next hour.
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