Cape Town (CPT), Johannesburg (JNB) with Possible Impact

[in progress]
Our engineers have taken steps to recover the affected systems in the Johannesburg (JNB) Point of Presence (POP) and are gradually returning traffic to the site.We are observing a gradual restoration of services, though some customers may continue to experience intermittent issues as the system stabilizes.Customers in the Cape Town (CPT) POP were temporarily impacted between 14:35 and 14:54 UTC. Services in CPT have since fully recovered.Our team is actively monitoring the recovery and will post another update once services are fully restored.

Our engineers have identified the contributing factor causing the issue impacting our network services in the Johannesburg (JNB) Point of Presence (POP).Our engineers are now developing a fix, and we will post a new update once it has been fully implemented and we see signs of recovery.Customers in the Cape Town (CPT) POP were temporarily impacted between 14:35 and 14:54 UTC. Services in CPT have since fully recovered.All other products and services remain unaffected by this incident.

We are investigating an issue causing errors and increased latency for our network services in the Johannesburg (JNB) Point of Presence (POP).Please note that customers in the Cape Town (CPT)  POP were temporarily impacted by this issue between 14:35 and 14:54 UTC; however, services in CPT have since fully recovered.Our engineers are actively working to diagnose the contributing factor.We will provide another update as more information becomes available or within the next hour.