Outage in Fastmail

Support emails not generating tickets

Resolved Minor

October 07, 2026 - Started 4 days ago - Lasted about 1 hour

Incident Report

Summary AI Generated

Emails sent to Fastmail's support addresses failed to generate support tickets for approximately 1.3 hours. Users needing assistance were directed to the support web form as a workaround. The issue was resolved after the investigation period.

We're currently looking into an issue where emails sent to [support@fastmail.com](mailto:support@fastmail.com) and [support@fastmail.help](mailto:support@fastmail.help) are not being generated as support tickets. Users who need to contact support can use our support form: u003chttps://support.fastmail.com/support/u003e

Components affected

Fastmail Support Tickets

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INVESTIGATING 6 days ago - at 10/05/2026 02:45AM

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