Outage in Fastmail
Support emails not generating tickets
Resolved Minor
October 29, 2026 - Started 12 days ago
- Lasted 28 minutes
Incident Report
Summary AI Generated
Emails sent to Fastmail's support addresses failed to generate support tickets for approximately 28 minutes starting October 28, 2026. The issue affected the Support Tickets system, preventing users from reaching support via email. As a workaround, users were directed to the online support form, and the incident was resolved within the same day.
We're currently looking into an issue where emails sent to [**support@fastmail.com**](mailto:support@fastmail.com) and [**support@fastmail.help**](mailto:support@fastmail.help) are not being generated as support tickets. The issue began on Wed, 28 Oct 2026 14:26:10 -0400. Users who need to contact support can use our support form: u003chttps://support.fastmail.com/support/u003e
Components affected
Fastmail Support TicketsTrusted by 1,000+ teams
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INVESTIGATING
12 days ago - at 10/29/2026 06:30AM
We're currently looking into an issue where emails sent to [**support@fastmail.com**](mailto:support@fastmail.com) and [**support@fastmail.help**](mailto:support@fastmail.help) are not being generated as support tickets. The issue began on Wed, 28 Oct 2026 14:26:10 -0400. Users who need to contact support can use our support form: u003chttps://support.fastmail.com/support/u003e
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