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Outage in Fat Zebra

Errors affecting merchants switching via FDI XTP

Resolved Major
April 14, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating a problem with merchants switching through the FDI XTP switch, receiving '91 - Host or Switch Unavailable' or '99 - Error communicating with the bank' responses for attempted transactions.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 04/14/2025 01:33AM

Please see a further update from Fiserv below:

The XTP Transaction Processing incident is resolved and client impacts have ceased.

We thank you for your patience and apologise for any inconvenience this event has caused to your business.

MONITORING 10 months ago - at 04/14/2025 01:31AM

Transactions processing via FDI XTP are now processing successfully. We are still waiting on Fiserv to confirm the issue is resolved, and will provide further update once they have.

IDENTIFIED 10 months ago - at 04/14/2025 12:47AM

Please see an update from Fiserv below:
Fiserv is currently investigating an intermittent service disruption to XTP Transaction Processing.
The scope of impact is unconfirmed at this time, however being investigated within Fiserv.

We will continue to keep you updated.

INVESTIGATING 10 months ago - at 04/14/2025 12:22AM

We are currently investigating a problem with merchants switching through the FDI XTP switch, receiving '91 - Host or Switch Unavailable' or '99 - Error communicating with the bank' responses for attempted transactions.

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